old Delivery Information

All orders received by 2pm will be despatched the same day, providing they are in stock and the order is placed on a week day (Monday-Friday).

Pre-Ordered Items

If an item is out of stock and you are given the option to "pre-order", we will dispatch the item as soon as it becomes available. All items available for pre-order are on their way to our warehouse, and will be dispatched as soon as they arrive. 

If you have placed an order containing both "pre-ordered" items and "in stock" items. All items that are currently in stock will be dispatched first, and any pre-ordered items will be sent to you separately as soon as they have arrived with us. 

Out of Stock Items

Items that are showing on our website as "out of stock" are not available for pre-order because the wait may be slightly longer than pre-order items. If you have an urgent need for an out of stock item, please email us (hello@crabandthefox.com) or contact us via social media and we will do our best to get this in just for you! 

We will only charge your debit or credit card when an item has been sent to you.

Delivery Options

We use the Royal Mail to send your purchases as we find them to be the most reliable, UK-wide delivery service, and there is the added benefit of delivery on Saturdays. 

We offer three different types of delivery:

  • FREE - Royal Mail 2nd Class (Recorded)
  • STANDARD - Royal Mail 2nd Class (Recorded)
  • FAST - Royal Mail 1st Class (Recorded)

If you are in a hurry, we recommend upgrading to our Royal Mail 1st Class delivery service. Please select this service from the delivery options box during the checkout process.

Please note, if your order exceeds the size or weight requirements of Royal Mail, we will send your items using a courier of our choice. We usually work with Interlink, DPD, Hermes or UK Mail. If we need to use a courier to send an item due to the weight/size (e.g. our ball pits) then delivery will only be free to the MAINLAND UK. 

FREE Royal Mail 2nd Class

For our customers who spend over £40, we offer FREE 2nd Class delivery as standard, within mainland UK.

Order by 2pm, Monday to Friday and Royal Mail will aim to deliver your parcel within the next 2-4 working days, including Saturday! Please note Sundays and Bank Holidays are not working days. 

Royal Mail offers optional customer collection from a local Post Office® branch.

All of our items are sent using Recorded Delivery.

Please note: During exceptionally busy times (for example over Christmas), there may be a slight delay in delivery. 

STANDARD - Royal Mail 2nd Class

Order by 2pm, Monday to Friday and Royal Mail will aim to deliver your parcel within the next 2-4 working days, including Saturday! Please note Sundays and Bank Holidays are not working days. 

Royal Mail offers optional customer collection from a local Post Office® branch.

All of our items are sent using Recorded Delivery.

We charge a flat rate of £3.90 for all STANDARD deliveries, so load up your basket! 

Please note: During exceptionally busy times (for example over Christmas), there may be a slight delay in delivery. 

FAST - Royal Mail 1st Class

Order by 2pm, Monday to Friday and Royal Mail will aim to deliver your parcel within 1-2 working days, including Saturday! Please note Sundays and Bank Holidays are not working days. 

Royal Mail offers optional customer collection from a local Post Office® branch.

All of our items are sent using Recorded Delivery.

We charge a flat rate of £4.90 for all FAST deliveries, so load up your basket! 

Please note: During exceptionally busy times (for example over Christmas), there may be a slight delay in delivery. 

International Orders

Orders to international destinations will be charged at shipping cost. Our website will calculate the shipping automatically for most countries. Local import duties may be charged at port of entry and local import taxes may be payable on receipt. Any local import duties or additional costs will be the responsibility of the customer.

We apply the same standard shipping rate as outlined below regardless of how many items are purchased. For this reason we suggest you load up your basket.

If you only want to buy a small item and feel the postage is disproportionately high for this, please do contact us as we will get an exact postage cost based on that for you. Unfortunately our website doesn't have the capability to do this for us automatically at present. If you would like to email us to discuss postage costs you can do so - hello@crabandthefox.com 

If a country isn't listed in our system, postage will default to £100. If this happens, please email us as we will be able to quote you a price for your order which will be a lot lower than this, it's just not possible for us to maintain every country in the system but we do ship worldwide. That email address again is - hello@crabandthefox.com 

Zone GBP Country
1 13.00 Belgium, France, Luxembourg, Netherlands, Germany
2
14.50
Austria, Denmark
3 14.50 Spain, Italy, Slovakia, Czech Republic, Switzerland
4 18.50 Croatia, Finland, Hungary, Poland, Slovenia, Sweden
5 19.00 Romania, Latvia, Lithuania, Bulgaria
6 17.00
USA, Canada
7 19.00 Australia
8 11.00 Ireland 

 

Please allow up to 14 days for delivery on all international orders.

Our customer service team can answer any questions relating to international orders. If your country of destination is not listed above, please contact them directly via hello@crabandthefox.com before ordering. 

When contacting us, please give us as much information as possible about the items you wish to order and the country of delivery. This will enable us to provide you with a better response and more accurate information about delivery costs.

Not everything we sell on line is eligible for international delivery, for reasons connected with logistics, legalities and warranties.

Local import duties may be charged at port of entry and local import taxes may be payable on receipt. Please note these are imposed by local legislation and not by Crab and The Fox Ltd.